📦 FABN Order Tracking

Live view, refreshed by every sync. For each flagged shipment pick a TEAM ACTION — anything marked “Intentional …” moves to the Acknowledged section below and stays acknowledged until the courier actually collects it.

For shipments booked directly on Shiprocket / Bluedart (no Shopify order). The hourly sync auto-tracks the AWB. Return = reverse pickup back to us (confirm receipt on arrival) · Replacement/Exchange = original already delivered, both delivering is normal · Resend = original stuck; flagged if the original also delivers (double delivery).

Select orders and Generate: one combined 4×6 PDF — shipping label + GST invoice per booked order (packing slip only if the invoice isn't ready in WebPlanex yet — those get flagged). Unbooked orders get slip-only pages at the end. Keep batches to ~50 orders.

All orders whose Shopify tags contain “abandon” (recovered abandoned checkouts) — aggregated here to track recovery performance at a glance. They appear on every other board as normal.

Orders tagged “second” in Shopify — COD re-sends of a shipment the first courier couldn’t deliver, booked on a new order number with a different courier. Aggregated here so the success rate and the money riding on it are visible at a glance; they appear on every other board as normal orders. Data flows in with each hourly sync.

COD orders worth a phone call before they are packed: the customer is tagged nocod but the block let a COD order through, or every previous order from that phone came back (cancelled or RTO). Customers who have accepted a delivery before are never listed, nor are first-time buyers. Pranjal and Harsh also get these by email each hour, 9am-6pm.